Installing Ubuntu 16.04 with PHPmyAdmin and Nginx

UVdesk Open Source Helpdesk is an excellent customer support solution that can be installed on Ubuntu 16.04 using the web installer wizard. In this article, we will walk you through the step-by-step process of installing UVdesk on Ubuntu 16.04 with PHPmyAdmin and Nginx.

Step 1: Install Required Extensions

Before proceeding with the installation, make sure that all required extensions are installed in your system. The error 'Unable to locate path on the server' may occur if any extension is missing. To install the required extensions, run the following command:

$ unzip -q /var/www/uvdesk-community-current-stable

Step 2: Install Nginx and MySQL Server

To install Nginx and MySQL server from the Ubuntu repository, follow these steps:

1. First, update your system's package index by running the command `sudo apt-get update`.

2. Then, install Nginx by running the command `sudo apt-get install nginx`.

3. Next, install MySQL server by running the command `sudo apt-get install mysql-server`.

Step 3: Create a Super Admin Account

After installing the required extensions and web servers, you need to create a super admin account for UVdesk. To do this:

1. Sign in as an administrator and navigate to the Knowledgebase panel link.

2. Type in the admin name, email, and password for the super admin account.

3. Click on 'Install Now' and wait for a few seconds for the migration process to complete.

Step 4: Configure Database

Once the migration is complete, you need to configure your database details:

1. Fill in the server name, port number, user name, password, and database name.

2. Make sure that all required extensions are installed, as any missing extension will result in an error.

Step 5: Install UVdesk Using Web Installer Wizard

To install UVdesk using the web installer wizard:

1. Browse your installed helpdesk project and point it to the public folder.

2. Click on 'Let's Begin' to set up the project.

UVdesk Features

UVdesk Open Source Helpdesk offers a range of features that make it an excellent customer support solution. Some of its key features include:

* Powerful Knowledgebase/Faq (article, category & folder)

* Filter based on ticket status, Id, agent, customer, etc

* No limit on the number of Mailbox/Email integration

* Unlimited Agents, Group, Team, Customers, Tickets, etc

UVdesk is a fully functional open-source web-based ticketing system built on famous technologies such as Symfony/PHP and backbone.js framework. Its incredible features make it an ideal solution for handling customer queries using various tools and tactics that save time and agent workload.

In conclusion, installing UVdesk Open Source Helpdesk on Ubuntu 16.04 with PHPmyAdmin and Nginx is a straightforward process. By following these steps, you can set up your helpdesk system and start providing excellent customer support to your clients.

Ubuntu 16.04 phpmyadmin nginx